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“Maybe your mail is being rejected as spam,” she suggested. “Maybe they are stuck on the server,” the tech suggested. I have all my mail since 1992, I explained, and there isn’t a Saturday in that entire time when I received less than 80 messages. “The upgrade is still in process, but that shouldn’t keep you from getting messages, ” they said. What about that system upgrade, was that problem solved? “Everything is functioning normally,” they said. So I called tech support again, explaining the problem for a second time. In the same 20 hours a week earlier I received 196 messages. Thirty-six hours later I am still waiting.Ībout 20 hours after the problem began 3-4 messages burped-through. I’m still waiting for that call.Īt the time of that first call to support I simultaneously filed a support ticket through the Network Solutions web site, which promised a human response within 24 hours. No messages would be lost, they said, just delayed, and they’d call me as soon as the upgrade was complete. I’d been through this with the previous upgrade, which they eventually reversed it was so terrible, going back to the bad old code that at least functioned, however slowly. I waited until morning then called support and was told the problem was a system upgrade that should have taken five minutes but was then well into its 12th hour. My e-mail just stopped arriving shortly after midnight on Friday. It was never very good, but I was lazy and it was better than nothing… until this weekend when they appear to have lost forever more than 200 of my incoming messages. That’s how I feel about Network Solutions mail.

We all have friends who claim to have had a more-or-less continuous headache since, say, 1946. I couldn’t run my own server but still wanted a address so I fell back on what seemed to be the simplest alternative, which was e-mail through my domain registrar, Network Solutions. I ran my own mail server for many years until the end of 1999 when we moved out to the Wine Country boonies where the only broadband service back then was by satellite.

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